{"xsrfToken":"352cfad7-43d6-441e-8b91-055177aa8261_d6cb31b2ef221c323797bd7a17b65e89a0121f11_lout","branding":{"id":"4","key":"oes","name":"Online Education Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005266","headerLinkHoverBGColor":"#005266","headerBadgeColor":"#005266"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Online Education Faculty Help Center","sharedPortalName":"Online Education Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Online Education Faculty Help Center","sharedPortalName":"Online Education Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#037295","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7ec93de1-e618-436c-a009-25bfd06ed7b0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OTRmNzkwMy01MWM3LTQ0YjAtYjU4OC1kNzEwMDkyMDAwMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlYzkzZGUxLWU2MTgtNDM2Yy1hMDA5LTI1YmZkMDZlZDdiMCI6WyJyZWFkIl19LCJleHAiOjE2MTA3MzM3MTQsIm5iZiI6MTYxMDczMzA1NH0.E2-x9fIjVvUjcmUypiDzvZXi_4R75LXeYJz2IcACnbk&client=994f7903-51c7-44b0-b588-d71009200039&height=300&mode=fit","bannerMediaApiFileId":"7ec93de1-e618-436c-a009-25bfd06ed7b0","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"oes","projectId":10104,"serviceDeskId":4,"name":"Online Education Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"86","name":"Course Master Maintenance Request","descriptionHtml":"<p>If you are the course coordinator and requesting changes to a master course, please use the <a href=\"http://mym.cdn.usa.edu/2dett4d/OnlineEd/MasterMaintenanceDocs/Course_Maintenance_Request_Template.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Course Maintenance Request Template</a> form above. For multiple changes (make sure they are routine changes and do affect curricular consistency in core content and assessments), you can download and use the Course Maintenance Request Template and include it in the \"Attachments\" area of the form. For more information about Master Courses and what constitutes a master maintenance request, please review these <a href=\"https://usahsedu.atlassian.net/wiki/spaces/OEKB/pages/299565059/Master+Course+Maintenance+Guidelines\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Master Course Maintenance Guidelines</a>.</p>","callToAction":"Course Master Maintenance Request","introHtml":"<p>If you are the course coordinator and requesting changes to a master course, please use the <a href=\"http://mym.cdn.usa.edu/2dett4d/OnlineEd/MasterMaintenanceDocs/Course_Maintenance_Request_Template.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Course Maintenance Request Template</a> form above. For multiple changes (make sure they are routine changes and do affect curricular consistency in core content and assessments), you can download and use the Course Maintenance Request Template and include it in the \"Attachments\" area of the form. For more information about Master Courses and what constitutes a master maintenance request, please review these <a href=\"https://usahsedu.atlassian.net/wiki/spaces/OEKB/pages/299565059/Master+Course+Maintenance+Guidelines\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Master Course Maintenance Guidelines</a>.</p>","icon":10507,"iconUrl":"https://usahsedu.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10507","groups":[9],"key":""},{"id":"91","name":"Digital Media Service Request","descriptionHtml":"<p>You can also submit a request for video editing services or request closed-captions/transcripts of existing media owned by USAHS. After submitting the form, one of our Digital Media Designers will reach out within 48 business hours to schedule and go over the details of your request.</p>","callToAction":"Digital Media Service Request","introHtml":"<p>Use this form to submit a media service request. USAHS production studios and other media services are available by appointment only. These services can be utilized to record clinical practice lectures, demonstrations and lab simulations, that are otherwise difficult for faculty to record on their own. You can also submit a request for video editing services or request closed-captions/transcripts of existing media owned by USAHS. After submitting the form, one of our Digital Media Designers will reach out within 48 business hours to schedule and go over the details of your request.</p>","icon":10640,"iconUrl":"https://usahsedu.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10640","groups":[9],"key":""},{"id":"90","name":"Widget Support Request","descriptionHtml":"","callToAction":"Widget Support Request","introHtml":"<p>Widget Support Request - Beta</p>","icon":10458,"iconUrl":"https://usahsedu.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"89","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>Internal Team Task</p>","icon":10458,"iconUrl":"https://usahsedu.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"88","name":"Emailed Support Request","descriptionHtml":"","callToAction":"Emailed Support Request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://usahsedu.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"85","name":"Individual Course Support Request","descriptionHtml":"<p>If you have an issue in a current course that is affecting students or requires immediate attention, please select the \"Individual Course Support Request\" option above</p>","callToAction":"Individual Course Support Request","introHtml":"<p>If you have an issue in a current course that is affecting students or requires immediate attention, please select the \"Individual Course Support Request\" option above</p>","icon":10472,"iconUrl":"https://usahsedu.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[9],"key":""}],"reqGroups":[{"id":9,"name":"General"}],"orderMapping":{"9":[85,86,91]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"519e495e-e742-3f63-bfc2-b73cc4322916","appLinkName":"System Confluence","appLinkUrl":"https://usahsedu.atlassian.net/wiki","spaceKey":"OEKB","spaceName":"Online Education Knowledge Base","spaceUrl":"https://usahsedu.atlassian.net/wiki/spaces/OEKB"},"labels":[],"projectKey":"OES","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":147554305,"title":"Keep Teaching Guide (Home)","url":"https://usahsedu.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/147554305","space":{"key":"OEKB","name":"Online Education Knowledge Base"},"serviceDeskIds":[4],"appLinkId":"519e495e-e742-3f63-bfc2-b73cc4322916","projects":[{"projectId":10104,"serviceDeskId":4,"portalId":4}]}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=usahsedu","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"352cfad7-43d6-441e-8b91-055177aa8261_d6cb31b2ef221c323797bd7a17b65e89a0121f11_lout","baseUrl":"https://usahsedu.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"994f7903-51c7-44b0-b588-d71009200039","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}